Frequently Asked Questions

Everything you need to know about perawin — from signing up and making deposits to playing your favorite games and staying safe. Can't find your answer? Our support team is here 24/7.

Registration

How to create your perawin account

Deposits

GCash, Maya, bank transfer & more

Withdrawals

How and when to cash out winnings

Games

Slots, bingo, live casino & more

Bonuses

Welcome offers, promos & rewards

Safety

Responsible gaming & account security

Registration & Account

Creating a perawin account is quick and straightforward. Visit the perawin platform and click the registration button. You'll need to provide a valid email address, create a secure password, and enter your basic personal details including your full name and date of birth. You must be at least 21 years old to register, in accordance with Philippine gambling regulations. After submitting your details, you'll receive a verification email — click the link inside to activate your account and you're good to go.

The minimum age to register and play on perawin is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations governing online casino-style gaming. perawin performs age verification during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately suspended and any funds returned to the payment source used.

perawin requires identity verification to comply with Philippine anti-money laundering (AML) regulations. Accepted documents include: a valid Philippine government-issued ID (SSS, GSIS, PhilHealth, Postal ID, Driver's License, or Passport), a selfie holding your ID, and proof of address (utility bill or bank statement dated within the last 3 months). Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24–48 hours.

No. perawin strictly enforces a one-account-per-person policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team — there's no need to create a new account.

On the perawin login page, click "Forgot Password" and enter the email address associated with your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you don't receive the email, check your spam or junk folder. If you still can't access your account, contact our 24/7 support team at [email protected].
Deposits & Payments

perawin supports the most popular payment methods used by Filipino players, including: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and perawin does not accept cryptocurrency of any kind.

The minimum deposit on perawin is ₱100. This low entry point makes perawin accessible to players across the Philippines, whether you're in Manila, Cebu, Davao, or anywhere else in the country. There is no maximum deposit limit for standard accounts, though higher deposits may trigger additional verification steps in line with AML compliance requirements.

GCash and Maya deposits are typically credited to your perawin account instantly or within a few minutes. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. If your deposit hasn't reflected after 2 hours, please contact our support team with your transaction reference number and we'll investigate promptly.

perawin does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. perawin absorbs processing costs on our end to keep the experience as seamless as possible for Filipino players.
Withdrawals

To withdraw from perawin, go to your account dashboard and select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Your account must be fully KYC-verified before withdrawals are processed. Withdrawals are sent to the same payment method used for your most recent deposit, in line with our anti-money laundering policy.

GCash and Maya withdrawals are typically processed within 1–3 business hours during operating hours. Bank transfers may take 1–3 business days depending on your bank. All withdrawal requests are subject to a security review before processing. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. You'll receive an email notification once your withdrawal has been processed.

Yes, the minimum withdrawal amount on perawin is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional documentation as part of our AML compliance process. perawin does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.
Games & Platform

perawin offers a wide variety of games for Filipino players, including online slots, bingo, live casino games (baccarat, roulette, blackjack, poker), and unique titles like Plants vs Dino and Insect Master. Our game library is regularly updated with new titles from leading game providers. All games are accessible directly from your browser — no download required.

Yes! perawin is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download is required. Whether you're using a smartphone or tablet, you'll get the same full gaming experience. Many Filipino players enjoy perawin on their phones while commuting on the MRT or relaxing at home.

Yes. All games on perawin use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are subject to independent audits and testing by recognized gaming certification bodies. Live casino games are streamed in real time with professional dealers, providing full transparency. perawin is committed to offering a fair gaming environment for all Filipino players.
Bonuses & Promotions

perawin offers a welcome bonus for new members upon their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of your registration. All bonuses are subject to wagering requirements, which are clearly stated in the bonus terms. perawin recommends reading the full bonus terms before claiming any offer to ensure you understand the conditions attached.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. perawin displays wagering requirements clearly on every bonus offer so there are no surprises.

If you have a perawin promo code, you can enter it during registration or in the "Promotions" section of your account dashboard. Make sure to enter the code exactly as provided — promo codes are case-sensitive. Each promo code can only be used once per account. If your code isn't working, contact our support team and we'll help you sort it out right away.
Responsible Gaming & Safety

You can set daily, weekly, or monthly deposit limits directly from your account settings under "Responsible Gaming." Once a limit is set, it takes effect immediately. If you want to reduce your limit, the change applies right away. If you want to increase a limit, a mandatory 7-day cooling-off period applies — this is designed to prevent impulsive decisions. perawin encourages all players to use deposit limits as a proactive tool for healthy gaming habits.

If you feel your gaming is becoming a problem, perawin's self-exclusion tool lets you voluntarily block access to your account. Go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent. The exclusion takes effect immediately and cannot be reversed during the chosen period. You can also contact our support team to activate self-exclusion on your behalf. Gambling is addictive. Know when to stop.

Yes. perawin uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. perawin also employs two-factor authentication (2FA) for account logins, adding an extra layer of security. We operate in alignment with PAGCOR guidelines and the Philippine Data Privacy Act to ensure your information is always protected.

If you're concerned about your gambling habits, the most important step is to reach out for help. You can activate self-exclusion immediately through your perawin account settings, or contact our support team at [email protected] to have it done for you. Our support staff are trained to handle these conversations with full confidentiality. We also encourage you to visit our Responsible Gaming page for more tools, self-assessment resources, and guidance. Gambling is addictive. Know when to stop.
Still need help?

Our support team is available 24 hours a day, 7 days a week. Reach us at:

Email Support

[email protected]

Live Chat

Available directly from your perawin account dashboard after login.

Responsible Gaming

perawin is committed to safe and responsible gaming for all Filipino players. 21+ only.

Gambling is addictive. Know when to stop.

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Gambling is addictive. Know when to stop.

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